FAQ's

Welcome to our FAQs page! Here, we've compiled answers to some of the common questions you might have about our products, services, and policies. If your question isn't addressed here, please feel free to contact our customer service team for further assistance.

How can I place an order on acciothis.com ?

Placing an order is easy! Browse our selection of Heavyweight Clasp Envelopes, add your desired items to the cart, proceed to checkout, and follow the prompts to provide your shipping information and payment details.

What payment methods do you accept?
We accept PayPal as well as major credit cards, including Visa, MasterCard, American Express, and Discover. Your payments are processed securely, and your financial information is protected.

How long does it take to process an order?
Our typical handling time is 1 to 2 business days. This includes processing, quality checks, packaging, and preparation for shipment.

What are your shipping options and timeframes?
We offer free shipping for all orders within the United States. Shipping times typically range from 2 to 5 business days. Please note that delivery times may vary based on your location and external factors.

Do you ship internationally?
Currently, we only ship within the United States.

Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your shipment and estimate its expected delivery date.

What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the item within 30 days for a full refund. Please see our Return and Refund Policy for more details.

How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [customer-service-email] or [customer-service-phone]. They will guide you through the process and provide you with the necessary instructions.

Do you offer refunds?
Yes, we offer refunds for eligible returns. Once we receive the returned item and verify its condition, we will process your refund. Refunds are issued to the original payment method used for the purchase.

How secure is your website for online transactions?
We take online security seriously. Our website is secured with SSL (Secure Sockets Layer) encryption, ensuring that your personal and payment information is transmitted securely between your browser and our server.

Do you charge sales tax?
Applicable sales tax will be charged on specific products as required by state and local regulations. The tax amount will be clearly indicated during the checkout process.

What are the shipping options available?
We offer shipping through FedEx, UPS, and USPS. The estimated shipping duration is 2 to 5 business days from the time the package leaves our facility.

Can I cancel an order after it's been placed?
You can request an order cancellation within 24 hours of placing your order. Contact our customer support team at contact@acciothis.com for assistance.

How can I contact your customer service team?
You can reach our customer service team at contact@acciothis.com or (209) 348 2713. We're here to assist you with any questions, concerns, or inquiries you may have.

Thank you for visiting our FAQs page. We hope these answers have been helpful. If you need further assistance, please don't hesitate to reach out to us. Your satisfaction is our priority!